Privacy Policy

This privacy policy explains how The UPVC Doctor Southwest Ltd (“we”, “us”, “our”) collects, uses and protects your personal data.

Who we are

The UPVC Doctor Southwest Ltd, 27-29 Baldwin Street, Bristol, BS1 1LT. Email: info@theupvcdoctor.co.uk. Phone: 07831 623115.

What data we collect

When you contact us: your name, email, phone number, property address and the details of your enquiry. When you visit the site: IP address, browser type, pages visited and time on page (via cookies and analytics).

How we use your data

To respond to your enquiry, provide quotes, arrange and deliver services, send invoices and follow up on satisfaction. We do not use your data for marketing unless you have given explicit consent.

Legal basis for processing

Consent (contact-form submissions), contract (when we provide services) and legitimate interest (follow-up and website improvement).

Data sharing

We do not sell your personal data. We may share it with glass suppliers (property address only), payment processors, and regulatory bodies such as FENSA for Building Regulations compliance.

Data retention

We keep contact details and service records for 6 years for tax and legal purposes. You can request deletion at any time by emailing info@theupvcdoctor.co.uk.

Your rights

Under UK GDPR you have rights of access, correction, deletion, objection, restriction and portability. Email info@theupvcdoctor.co.uk to exercise any of them.

Complaints

You can complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Changes to this policy

Last updated: 28 July 2026. We may update this policy from time to time.